NEW BLOG TOPIC - PR & TECHNOLOGY
I would write out the whole article, but that would be too long and I guess most of you read
PRWeek anyway!22/05/09
Last week saw an article from Ashley Wilcox, the chair of the
CIPR local service group and Corp. manager at Camden Borough Council, London.
It says that "local public services i.e, councils, community groups and the like should use and embrace the tool of social media. Tools such as
Flickr and
Twitter (as used by
Lichfield District Council). The
CIPRs excellence awards last year showcased great examples such as Hackney Council's online citizens' panel. It looks as though
Facebook too will be used".
The article begs the question "how many local public services are treating social media as an extension to their
comms channels and not just as a gimmick?" My example here is a 50/50 share. The regional newspaper
The Surrey Advertiser have an online "Book of
Condolence"/"Guest book". This is open and free to anyone wishing to leave an obituary, message and sympathies. I stumbled upon this as I was needing a memorial message to be printed in that newspaper, the physical product. I felt that the online book of
condolence was
inappropriate for me and "gimmicky", cold even (especially its referral as a "Guest book" which is really for weddings and other celebrations. I did not like it. HOWEVER, I do see its plus side. Should someone die young, there will be more mourners usually, and the need to bring themselves together at their sad time.
Facebook plays a huge part in this too (example Ben
Kinsella, brother of actress
Brooke Kinsella, who was murdered) It can also save
a lot of money on the printed words that you see in the paper, so in this current climate, a free service where you can leave your message is ideal. Therefore, this is bringing the community together certainly, AND the rest of the world too. Here is where the better use of social media is coming in very quickly and being embraced.
However, there is the problem of the local public services staff not having access to social media because the organisation believes staff would spend days on
Facebook. I agree with Mr Wilcox that it is laughable that there is a ban on social media. They need to trust staff and stop missing massive opportunities to speak to their users. It is not a gimmick.
Conclusion? Don't miss these massive
comms opportunities, they are ideal for good PR and goodness knows our Councils need it!